Customer files a complaint with issuer
Issuer sends a chargeback for the customer complaint
Acquirer forwards chargebacks for dispute
Yuno receives notification of the chargeback event, updates status & forwards notification to merchant
Merchant decides to enter the dispute process
Acquirer forwards evidence to issuer
Yuno API forwards evidence to acquirer
Merchant prepares evidence and submits to Yuno
Issuer decided in favor of merchant
Acquirer doesn't deduct chargeback amount from funds
Merchant keeps revenue from transaction
Customer receives the chargeback amount
Issuer decided in favor of customer
Acquirer deducts chargeback from funds
Merchant loses revenue from transaction